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The reservation system of is the result of 13 years of experience and is the system that offers the absolute highest level of security within the Internet (in relation to China hotels). Processing software, technical cleverness, security against intrusion, booking procedures, controls and checks on the hotel, prevention of problems, customer assistance: all these aspects are handled with the utmost professionalism and guarantee an excellent service. Despite hard work behind it, the reservation system of for the customer is very simple and fast, the level of major reservation systems.

Booking without a credit card

The behavior of the Chinese hotels is different from that of the Western world. For example, while booking a room in the rest of the world invariably involves the provision of a credit card (as guarantee), usually Chinese hotels can be booked easily, without credit cards. This system is generally welcomed by the customer, but in Chinese hotels sometimes does not give the absolute certainty of service. To better protect the customer, has chosen, for any reservation, to ask from hotel a written statement (via fax) in which it confirms the correct registration of booking and formally commit to provide the requested rooms.

What changes during periods of peak season

The hotel payment system changes during some special event or in peak season, for example during a important fair or a festival that attracts many people. In this case the hotels (similar to what happens in the rest of the world) apply a fare increase and do not want to risk being with empty rooms in these periods. So, depending on the time period (and individual managerial choices), may request one of these things: a total payment, or the payment of a deposit as guarantee, or the credit card as guarantee. Also in this case is active to ensure that the prices have risen as little as possible. Moreover, when asked for your credit card as guarantee, manages the operation through secure servers with encrypted data. Since he began to supply its data, the customer is automatically transferred to a secure server, then all the data relating to reservation are protected and inaccessible to anyone. If a customer prefers not to communicate its credit card by Internet, of course, can also do it by fax. In case of advance payment, rather than by credit card the customer can pay by bank transfer.

The customer who buys a flight must provide its own credit card

The credit card may also be required for immediate purchase online, for example, for the purchase of air tickets (on our system the prices are very low). The customer must provide its credit card or the credit card of its company. The customer who books with a name and then provides the credit card of another person is now regarded with great suspicion in China, where there have been scams and unpleasant episodes using this system. Many other reservation systems do not accept it. We can accept some rare exceptions, but (at the invitation of the banks that need to validate the credit cards), we ask more guarantees and the reservation becomes more complicated. Therefore it is recommended that the customer, when requested, uses his personal credit card.

During high season

Prices may vary from period to period, so when you check the prices on our website, we advise you to put the exact dates on which you must stay in hotel, so you can see the exact prices (and the hotels with rooms available). If you want to plan a trip between January and February, it should be remember that in that period there is the Chinese New Year (the date is always changing because it follows the lunar calendar, this year was January 23, 2012). Beginning one week before Chinese New Year until 15 days after the Chinese New Year in China is considered high season and then you can find higher prices (as well as planes and trains crowded). The same thing happens for the period 1 to 7 October, or 1 to 5 May, or during other important festivals.

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